EirGrid Plc.

The Oval
160 Shelbourne Road
Ballsbridge
Dublin 4
D04 FW28
Ireland

Main Reception: +353 (0)1 677 1700

Fax: +353 (0)1 661 5375

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SONI Ltd.

Castlereagh House
12 Manse Road
Belfast
BT6 9RT

Main Reception: +44 (0)28 90794336

Fax: +44 (0)28 90707560

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Other Offices

EirGrid Regional Office

Chapel House
3 Upper Chapel Street
Castlebar
Co. Mayo
F23 PF85

Email: castlebaroffice@eirgrid.com
Call: +353 (0)94 9060523 

Carrick-on-Shannon Information Centre

Meeting by appointment:
Unit 2, Mercantile Plaza Block C
Carrick-on-Shannon
Co. Leitrim 
N41 E674

Email: gridwest@eirgrid.com
Call: +353 (0)94 906 0523 / +353 (0)123 70472

Armagh Information Centre

Opening Hours: 12pm - 7pm every Wednesday

16 Russell Street
Armagh BT61 9AA

Meetings can also be arranged by appointment.

Email: armaghoffice@soni.ltd.uk
Call: +44 (0) 796 693 0844 (Fergal Keenan, Agricultural Liaison Officer, NI)

Navan Information Centre

This information centre is no longer open. Please contact us to arrange a meeting in Navan or surrounding areas.

Email: northsouth@eirgrid.com
Lo-Call: 1890 25 26 90

Carrickmacross Information Centre

Opening Hours - 10am - 5pm every Monday

Unit 2
The Avenue
Ardee Road
Carrickmacross
Co. Monaghan

Call: +353 (0)42 966 34 04 or +353 (0)42 966 34 00

Our Complaints Process

We are committed to engaging with all stakeholders in a courteous, clear, fair, accessible and respectful way. If we fall short, tell us. We will then seek to resolve the issue as fairly and quickly as possible.

Should you wish to make a complaint, please do so by using the contact form above, by selecting query type - complaints. Complaints are welcome, and will be handled confidentially. 

We would be grateful if you could provide as much detail as possible to allow us to assess and respond to your complaint as quickly and effectively as possible. Once we receive your complaint we will acknowledge receipt, investigate without hesitation and contact you directly to let you know how we propose to resolve the issue.

You can also submit your complaint by completing this form and returning to info@eirgrid.com.

For issues relating to commercial transactions (if you are an electricity generator, supplier, large demand user, interconnector trader etc), we have a specific business/industry customer complaints policy which you will find here.