EirGrid Plc.

The Oval
160 Shelbourne Road
Dublin 4
D04 FW28

Main Reception: +353 (0)1 677 1700

Fax: +353 (0)1 661 5375

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Castlereagh House
12 Manse Road

Main Reception: +44 (0)28 90794336

Fax: +44 (0)28 90707560

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Press Enquiries

Press Office

Please use the details below to contact our communications team.

The press office is open from 8.30am to 5.30pm Monday to Friday. For urgent press queries outside of these times, please use the out of hours contact numbers below.

If you have a non-media related query please see our general contact details.


Communications Team

SONI Press Office

Please use the details below to contact our press office.

The press office is open from Monday – Friday between 08:00 - 18:00.

If you have a non-media related query please see our general contact details.

028 9070 7561 | +44 (0)74 424 15831

Our Complaints Process

We are committed to engaging with all stakeholders in a courteous, clear, fair, accessible and respectful way. If we fall short, tell us. We will then seek to resolve the issue as fairly and quickly as possible.

Should you wish to make a complaint, please do so by using the contact form above, by selecting query type - complaints. Complaints are welcome, and will be handled confidentially.

We would be grateful if you could provide as much detail as possible to allow us to assess and respond to your complaint as quickly and effectively as possible. Once we receive your complaint we will acknowledge receipt, investigate without hesitation and contact you directly to let you know how we propose to resolve the issue.

You can also submit your complaint by completing this form and returning to info@eirgrid.com.

For issues relating to commercial transactions (if you are an electricity generator, supplier, large demand user, interconnector trader etc), we have a specific business/industry customer complaints policy which you will find here.

Making an FOI, AIE or GDPR Request

Our approach to engagement is to be open and transparent. If you would like to make a request under Freedom of Information (FOI), Access to Information on the Environment (AIE) or make a personal information request under General Data Protection Regulations (GDPR) then please click the appropriate box below.

How to get to our office

  • DART: Lansdowne Road is the nearest station, less than 10-minute walk.
  • Luas: Charlemont and Ranelagh on the Green line are the nearest stops with a 30-minute walk.
  • Bus: From city centre, O'Connell Stop: bus number 4, 7 and 7a to the American Embassy stop with a 5-minute walk.
  • Cycling: Bike stands outside our office for visitors.