EirGrid Plc.

The Oval
160 Shelbourne Road
Ballsbridge
Dublin 4
D04 FW28
Ireland

Main Reception: +353 (0)1 677 1700

Fax: +353 (0)1 661 5375

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SONI Ltd.

Castlereagh House
12 Manse Road
Belfast
BT6 9RT

Main Reception: +44 (0)28 90794336

Fax: +44 (0)28 90707560

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Press Enquiries

Press Office

Please use the details below to contact our communications team.

The press office is open from 8.30am to 5.30pm Monday to Friday. For urgent press queries outside of these times, please use the out of hours contact numbers below.

If you have a non-media related query please see our general contact details.

 

David Martin (EirGrid)

Direct line: +353 (0)1 2370260

Out of hours: +353 (0) 85 603 0969

David.Martin@eirgrid.com

Ben Collins, (SONI Communications Consultant)

Mobile: 07977501960

Ben.Collins@soni.ltd.uk

 

Our Complaints Process

We are committed to engaging with all stakeholders in a courteous, clear, fair, accessible and respectful way. If we fall short, tell us. We will then seek to resolve the issue as fairly and quickly as possible.

Should you wish to make a complaint, please do so by using the contact form above, by selecting query type - complaints. Complaints are welcome, and will be handled confidentially.

We would be grateful if you could provide as much detail as possible to allow us to assess and respond to your complaint as quickly and effectively as possible. Once we receive your complaint we will acknowledge receipt, investigate without hesitation and contact you directly to let you know how we propose to resolve the issue.

You can also submit your complaint by completing this form and returning to info@eirgrid.com.

For issues relating to commercial transactions (if you are an electricity generator, supplier, large demand user, interconnector trader etc), we have a specific business/industry customer complaints policy which you will find here.

Making an FOI, AIE or GDPR Request

Our approach to engagement is to be open and transparent. If you would like to make a request under Freedom of Information (FOI), Access to Information on the Environment (AIE) or make a personal information request under General Data Protection Regulations (GDPR) then please click the appropriate box below.